Refund policy

Thank you for shopping at Kaka Essentials! We want you to love your purchase, but if you are not entirely satisfied, we're here to help.

1. Returns Window

You have 7 days from the date you receive your item to request a return or exchange.

2. Return Conditions

To be eligible for a return, please ensure that:

  • The item is unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags still attached.

  • You have the receipt, order confirmation, or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned due to hygiene or safety reasons (e.g., opened personal care items, cosmetics, or perishable goods). Sale items and gift cards are also final sale.

4. How to Initiate a Return

To start a return, please contact us at essentialskaka@gmail.com with your order number and details about the product you would like to return. We will provide you with instructions on how and where to send your package.

Note: Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or defective.

5. Refunds & Processing

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

6. Damaged or Incorrect Items

Please inspect your order upon reception. Contact us immediately at essentialskaka@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us

If you have any questions on how to return your item to us, feel free to reach out:

  • Email: essentialskaka@gmail.com